A unified citizen complaint and grievance management platform connecting citizens with government departments. Submit, track, and resolve complaints with full transparency and accountability.
From complaint submission to resolution verification, the entire grievance lifecycle managed in one secure, auditable platform.
File complaints with photos, GPS location, and category selection across 16 government departments.
Every complaint has a configurable Service Level Agreement with automatic breach detection and escalation.
Complaints automatically escalate through officer, supervisor, department head, and district authority levels.
Location-based complaint routing with ward, zone, and district-level geographic tracking.
Stay informed with in-app, SMS, and email notifications at every status change in the complaint lifecycle.
Comprehensive government asset registry with preventive maintenance scheduling and work order management.
State, district, and department-level dashboards with SLA compliance, resolution rates, and citizen satisfaction.
Every action is logged in an immutable audit trail. Role-based access control with server-side enforcement.
All departments are configurable. New departments can be added from the admin panel without any code changes.
A simple, transparent process from complaint to resolution.
Citizens sign up using their mobile number and email. OTP verification ensures authenticity.
Citizens sign up using their mobile number and email. OTP verification ensures authenticity.
Choose department and category, describe the issue, add photos, and share your GPS location.
Choose department and category, describe the issue, add photos, and share your GPS location.
The system routes your complaint to the correct department, jurisdiction, and officer based on location and category.
The system routes your complaint to the correct department, jurisdiction, and officer based on location and category.
Monitor progress in real-time. Receive notifications at every stage until your complaint is resolved.
Monitor progress in real-time. Receive notifications at every stage until your complaint is resolved.
Once resolved, verify the outcome and rate the service. Reopen if the resolution is unsatisfactory.
Once resolved, verify the outcome and rate the service. Reopen if the resolution is unsatisfactory.